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IT Support Technician

Location: San Antonio, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, TX. This role provides on-site front-door IT support in an enterprise environment, assisting staff, executives, contractors, and visitors with everyday technology needs. You’ll be part of a team focused on reliable service delivery, timely issue resolution, and strong end-user support practices.

Position Overview for the IT Support Technician:

• Provide on-site IT support for daily front-door user and device support at the San Antonio office.
• Support laptops, mobile devices, peripherals, printers, conference rooms, and collaboration tools.
• Troubleshoot and triage service requests, document work in the approved ticketing process, and maintain user-facing knowledge articles.
• Coordinate with systems, network, security, and vendor support teams to ensure issues are resolved efficiently.
• Deliver executive-priority and time-sensitive support during business hours, including meeting room readiness and technology checks.

Requirements for the IT Support Technician:

• 8+ years of onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
• 5+ years troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
• 3+ years supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
• 3+ years using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
• 3+ years supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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