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IT Service Desk I

Location: Franklin, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a dynamic and proactive IT Service Desk I professional to join one of our top clients in Franklin, Tennessee. This role is perfect for someone with hands-on PC experience, technical software loading skills, and a knack for customer service. If you are looking for an opportunity to join a large organization with a team-oriented culture and ample room for growth, please apply today!

Position Overview/Responsibilities for the IT Service Desk I:

• Provide hands-on PC and device support, including software and imaging loading, for both onsite and remote workers

• Utilize Active Directory for assigning security groups, password resets, etc.

• Handle customer tickets and troubleshoot issues effectively

• Participate in and coordinate departmental projects as directed by the IT director and Project Manager

• Comfortably lift up to 50 lbs and engage in a significant amount of walking
  

Required Skills for IT Service Desk I:

• Minimum of 2 years of experience with Windows 10 (Windows 11 is a plus)

• Minimum of 2 years of experience with Active Directory

• Minimum of 2 years of experience with ServiceNow

• Minimum of 2 years of experience with Citrix, VMware Horizon View, Jabber, Web Ex

• Excellent communication and documentation skills

• Strong customer service skills and a proactive approach to work

• Enterprise experience (500+ employees) and healthcare experience are a plus
  
  

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture
  
  

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now