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Desktop Support Tech

Location: Murfreesboro, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Desktop Support Tech to join one of our top clients in Murfreesboro, TN. This role is perfect for a tech-savvy professional who thrives in a fast-paced, collaborative environment and is adept at troubleshooting a variety of IT issues. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Support Tech:

• Serve as the first line of support for client end-users, responding to technical issues via phone, email, and in person

• Troubleshoot hardware, software, network, and connectivity issues on Windows and macOS systems

• Image, configure, and deploy devices including laptops (Windows/Mac), desktops, iPads, and other peripherals

• Monitor and manage ticket queues, ensuring timely and accurate resolution or escalation

• Provide basic printer and mobile device support, manage password resets, and assist with account access issues
  

Required Skills for Desktop Support Tech:

• 6 months to 1 year of IT support/help desk experience (internships and freelance work welcome)

• Basic understanding of Windows and Mac operating systems

• Strong communication and customer service skills

• Ability to stay calm under pressure and juggle multiple issues

• Reliable, self-motivated, and comfortable working independently or as part of a team
  

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture
  

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now