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Application Support Analyst

Location: Louisville, KY

Job Type: contract

Company: IDR

Category: 3rd Party Applications

Job Description Apply Now

IDR is seeking an Application Support Analyst to join one of our top clients in a remote capacity. This role is perfect for individuals who excel in providing technical support and optimizing clinical applications, specifically Homecare Homebase (HCHB). If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Application Support Analyst:

• Act as a subject matter expert for HCHB and related clinical applications, providing technical support and guidance.

• Collaborate with clinical, operational, and technical teams to maintain system integrity and improve efficiency.

• Troubleshoot and resolve technical issues, monitor for recurring problems, and implement system enhancements.

• Conduct testing of new software updates and enhancements, ensuring stability and compliance with regulatory standards.

• Develop and maintain training resources, FAQs, and troubleshooting guides to empower user self-sufficiency.

Required Skills for Application Support Analyst:

• Minimum of 3 years of experience with HCHB at a support or implementation level.

• Proven ability to work independently and manage complex technical issues.

• Strong problem-solving skills and a proactive approach to identifying and implementing improvements.

• Excellent communication skills for effective collaboration and user support.

• Self-motivated with the ability to manage tasks without extensive oversight.

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now